Archive for the ‘Ascension of the Lord’ Category

I’m Counting on You! 5-29-2022

Wednesday, May 18th, 2022

There is an ancient legend about the ascension of Jesus into
heaven. According to the legend, when Jesus reached heaven, his body
still showed the wounds of his crucifixion. His hands and feet still bore
the prints from the nails. His side bore the mark from the spear. His back
bore the stripes from the whip, and his head bore the wounds from the
thorns. When the people in heaven saw these marks, they were
astounded to see how much he had suffered. Then the angel Gabriel rose
up and said to Jesus: “Lord, how greatly you suffered on earth!” “Do all
the people on earth know and appreciate how much you went through
for them and how much you love them?” Jesus replied: “Oh, no!” “Only
a handful of people in Palestine know that, the rest haven’t even heard of
me.” “They don’t know how much I suffered, and how much I love
them.” Gabriel was shocked to hear this. Then he said to Jesus: “How
will the rest of the people on earth ever learn about your suffering and
your love?” Jesus said: “Just before I left, I told Peter, James and John,
and a few of their friends, to tell the rest of the world for me.” “They’ll tell as many people as they can.” “Those people in turn, will tell other
people.” “In that way, the whole world will eventually learn about my
love for them.” Gabriel looked even more confused now. He knew how
fickle people are. He knew how forgetful they are. He knew how prone
to doubt they are. So he turned to Jesus and said: “But Lord, what if
Peter, James, and John grow tired and frustrated?” “What if they forget
about you?” “What if they begin to have doubts about you?” “Didn’t you
take these things into account?” “Don’t you have a back-up plan, just in
case?” Jesus answered: “I did take all these things into account, but I
decided against a back-up plan.” “This is the only plan I have.” “I’m
counting on Peter, James, and John not to let me down.” “I’m counting
on the people they tell not to let me down.” Many centuries later, Jesus
still has no other plan. He counted on Peter, James, and John, and they
didn’t let him down. He counted on the people they told, and they didn’t
let him down, and now Jesus counts on us. In his book “The Song of the
Bird”, Anthony de Mello tells this story. He puts it in the first person to
give it added impact. He says. On the street I saw a small girl cold and
shivering in a dress, with little hope for a decent meal. I became angry
and said to God, “Why did you permit this?” For a while God said
nothing. That night he replied quite suddenly, “I certainly did something
about it.” “I made you, I made you.” Let’s close with a prayer: Lord
Jesus, on this feast of your ascension into heaven, give us new eyes to
see your face in the faces of those who are in need. Give us new ears to
hear your voice in the voices of those who cry out in pain. Give us new
tongues to tell your story to those who have never heard it. Give us new
hearts to share your love with those who have not yet experienced it.
And Lord thank you for counting on us. We will try our best!

The Simple Truths of Service 5-16-2021

Sunday, May 16th, 2021

(This is a true story as told by Barbara Glanz, CSP.)
A few years ago, I was hired by a large supermarket chain to lead a
customer service program to build customer loyalty.
During my speech I said, “Every one of you can make a difference
and create memories for our customers that will motivate them to come
back. HOW?
Put your personal signature on the job. Think about something you
can do for your customer to make them feel special; memories that will
make them come back.
About a month after I had spoken, I received a call from a 19 year
old bagger named Johnny. He proudly informed me he was a Down
Syndrome individual and told me his story.
“I liked what you talked about”, he said, “but at first I didn’t think
I could do anything special for our customers. After all, I’m just a
bagger”. “Then I had an idea. Every night after work, I’d come home and
find a Thought For The Day.” If I can’t find a saying I like”, he added,
“I just think one up!”
When Johnny had a good Thought For The Day, his dad helped
him set it up on the computer and print multiple copies. Johnny cut out
each quote and signed his name on the back. Then he’d bring them to
work the next day.
“When I finish bagging someone’s groceries, I put my Thought
For The Day in their bag and say: “Thanks for shopping with us.”
It touched me to think that this young man, with a job most people
would say is not important, had made it important by creating precious
memories for all his customers.
A month later, the store manager called me. “You won’t believe
what happened. When I was making my rounds today, I found Johnny’s
checkout line was three times longer than anyone else’s! It went all the
way down the frozen food aisle. So I quickly announced, ‘We need more cashiers; get more lanes open!’, as I tried to get people to change
lanes. But no one would move. They said, “No, its okay, we want to be in Johnny’s lane. We want
his Thought For The Day”.
The store manager continued, “It was a joy to watch Johnny
delight the customers”. I got a lump in my throat when one woman said,
“I used to shop at your store once a week, but now I come in every time
I go by, because I want to get Johnny’s Thought For The Day.”
A few months later, the manager called me again. “Johnny has
transformed our store. Now when the floral department has a broken
flower or unused corsage, they find an elderly woman or a little girl and
pin it on them. Everyone’s having fun creating memories. Our
customers are talking about us; they’re coming back, and bringing their
A wonderful spirit of service spread throughout the entire store…
and all because Johnny chose to make a difference!
Johnny’s idea wasn’t nearly as innovative as it was loving. It came
from his heart, it was real. That’s what touched his customers, his peers…and those who read his story.
Great service comes from the heart…Will you be a Johnny today?